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Knowledge Base

Search Hints: Enter "V10" or "V9" to limit search to the relevant version

20 August 2020 at 3:06:38 am

Daily Reports this is an application designed to be able to allow staff members access to daily reports, daily changes, teacher, and student timetables.      features include - All Web DO repor...

Daily Reports, Staff and Student Portals

9 May 2021 at 11:36:41 pm

Staffing is a multi-user fully hosted app that allows users to create staffing loads.  Upload existing data; define staffing constraints, semesterisation, blocked and composite classes; and manually ...

Staffing App

25 August 2020 at 12:59:53 am

Steps for to login to with Web Preferences Manager 1. Go to URL:  www.selectmysubjects.com.au/management 2.  Username:  {!Account.WPM_Username__c} 3. Use the Temporary Password*: #49Templogin ...

Web Preferences

28 July 2020 at 10:21:31 pm

- WebDO - Portals  - FAQs

Published Data

23 July 2020 at 4:53:55 am

View Upcoming Training Courses Day 1:  Student Options  (download pdf manual) This one day instructor led core training module of our software is designed for new timetablers who have some ex...

Step 3: Attend a Training Course

25 August 2020 at 3:03:37 am

Click Here to Download Version 9 Download size is 30MB Click Run and follow the prompts, or Save the file then double click to Run and follow the prompts. Version 9 will then be installed. ...

Step 1: Setup Timetabling Solutions Version 9

29 September 2023 at 5:43:24 am

Open the article in a separate window Schools who have not paid their subscription invoice will be unable to log on to our web applications. The data will remain on our servers for a period of 90 d...

My subscription expired how do I access my data?

29 September 2023 at 5:42:58 am

Open the article in a separate window Timetabling Solutions provides consultation services at your school or our office on any timetabling matter. The most popular service is the construction of a ...

Timetabling Consultations - we work with you on any timetabling matter

29 September 2023 at 5:26:00 am

Online Training - Video "How to show V9 and your manual on a single screen"

29 September 2023 at 5:26:00 am

Open Chrome, top right click on the 3 dots and click Settings. 2.  In the top search bar type "Site Settings" then click on the Site settings item 3.  A list will display, change t...

Training Course Booking form not displayed after clicking Enrol

27 May 2019 at 2:01:56 am

Outsourcing the construction of your clash free timetable is both a time and a cost efficient means of ensuring the best timetable for your school’s particular requirements. It saves time and effort ...

Timetable Construction

29 September 2023 at 5:25:22 am

Online Training - Video "Download extract training data"

27 May 2019 at 2:00:27 am

The Web Preferences Manager® Workshop covers the use of the Web Preferences Manager to collect student subject preferences online. The workshop is catered to meet the specific needs of your schoo...

Web Preferences Manager® Workshop

27 May 2019 at 1:46:41 am

Timetabling Core Modules Training   The Timetabling Core Modules Training will be using Timetabling Solutions Version 9.   Student Options  This one day instructor led core training module of o...

Timetabling Core Modules Training

27 May 2019 at 1:45:45 am

The two day Timetabling Primary Course covers the use of our software to timetable and organise primary schools. With the emphasis on constructing and managing a primary timetable, the Student Option...

Timetabling Primary Course

18 October 2023 at 11:43:33 pm

Open the article in a separate window Timetabling Solutions - Brisbane From October 2023, we have two offices in Brisbane CBD; Level 34, 1 Eagle St, Brisbane, QLD, 4000 Level 19, 127 Creek St, Bri...

Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)

29 September 2023 at 5:25:22 am

Timetabling Solutions Level 3, 49 Malop Street, Geelong, VIC, 3220 Geelong Office - Location, Parking, Accommodation and Transport Options.pdf Airport Transfers: Melbourne Airport - Approxima...

Timetabling Solutions - Geelong Office (parking/public transport/accommodation)

27 May 2019 at 1:44:47 am

This one day instructor led course introduces participants to the principles of timetabling and analyses typical curriculum models used in schools. No experience in timetabling is assumed. This ...

Timetabling Concepts Course

29 September 2023 at 5:40:20 am

Every Timetabling Solutions client with a current Software Maintenance Agreement has access to the Management Portal on https://timetabling.education which hosts our cloud apps and allows users to ac...

Request an Account (V10 and our applications site)

29 September 2023 at 5:06:36 am

Open the article in a separate window Assistance is available by phone or tutorial on any timetabling matter. Clients can provide their data so that our fully trained and accredited consultants can...

Phone and Tutorial Support

29 September 2023 at 7:49:02 am

Yes.  You can review and sign a copy of Timetabling Solution's Data Processing Addendum that is attached to this article.  Instructions for execution are set out in the Addendum. If you have any ques...

Do you have a GDPR compliant Data Processing Agreement/Addendum for us to sign?

29 September 2023 at 7:49:02 am

Protecting our clients' data is fundamental to everything we do. You control access As a Timetabling Solutions client you have the flexibility to invite users into your account to collaborate on...

What security measures do you have in place to protect data?

29 September 2023 at 7:49:02 am

When personal data is hosted or processed outside of the European Economic Area by Timetabling Solutions, GDPR requires that it remains protected by appropriate safeguards in line with EU law.  O...

How does Timetabling Solutions comply with EU data export restrictions?

29 September 2023 at 7:49:02 am

Timetabling Solutions has no short term plans to store data in the EU, and this isn’t required under GDPR.  Instead, GDPR requires companies to implement appropriate safeguards when they export p...

Will Timetabling Solutions be storing EU client data in the EU?

29 September 2023 at 7:49:01 am

We use a top tier, third party data hosting provider called Microsoft Azure, with servers located in Australia.

Where does Timetabling Solutions store client data?

29 September 2023 at 4:58:05 am

Open the article in a separate window Purpose This document describes how we can ensure the preparedness, response, and recovery from emergencies affecting our ability to deliver our services in a ...

Timetabling Solutions Continuity of Service Plan - Professional Services

29 September 2023 at 4:58:30 am

Timetabling Solutions is PCI DSS compliant, however, we do not store credit card/payment details at this time. PCI DSS compliance was achieved as part of our journey to create a culture of complianc...

Payment Card Industry Data Security Standards (PCI DSS) - Compliance

29 September 2023 at 4:59:52 am

Open the article in a separate window Timetabling Solutions engages the following contractors on a permanent full-time basis and are bound by a contract that holds them accountable for any breach of...

List of third party subcontractors used by Timetabling Solutions

29 September 2023 at 4:59:19 am

Open the article in a separate window Introduction The passage of the Privacy Amendment (Notifiable Data Breaches) Act 2017 established the Notifiable Data Breaches (NDB) scheme in Australia. The N...

Data Breach Response Plan

29 September 2023 at 4:58:18 am

Open the article in a separate window Timetabling Solutions ISMS is designed to meet the requirements of ISO 27001:2022. The purpose of the ISMS is to proactively and actively identify, mitigate, m...

Timetabling Solutions Information Security Management System (ISMS) Policy Statement

29 September 2023 at 5:00:14 am

Open the article in a separate window Timetabling Solutions is a 100% privately owned company in Australia.  Our head office is located in Geelong, Victoria, and we have offices located in Melbourne...

GDPR Compliance

29 September 2023 at 5:00:26 am

Open the article in a new window Timetabling Solutions is a 100% privately owned company in Australia. Our head office is located in Geelong, Victoria, and we have offices located in Melbourne and B...

Privacy

22 November 2023 at 4:18:02 am

Open the article in a new window END USER LICENCE AGREEMENT - THAT IS DISPLAYED DURING INSTALLATION For Timetabling Solutions Version 10 desktop software PLEASE READ THIS LICENCE CAREFULLY The te...

V10: End User Licence Agreement

29 September 2023 at 7:55:08 am

Open the article in a separate window SUPPORT CATEGORIES Full: Training courses, 'How to' and Technical support are available Limited: Installation file available on request, limited bug fixes/secur...

Product Lifecycle Statement

29 September 2023 at 7:55:07 am

Open the article in a separate window Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions. Timetabling Solutions reserv...

Consultation Terms and Conditions

29 September 2023 at 7:55:07 am

Open the article in a separate window This statement sets out the actions that Timetabling Solutions has taken to understand potential modern slavery risks related to our business supply chains and ...

Modern Slavery Statement - (commenced October 2019)

29 September 2023 at 7:55:08 am

Open the article in a separate window Timetabling Solutions Version 10 Licence Agreement is displayed during the installation process.  Accepting the terms of the agreement is a condition of inst...

V10: Timetabling Solutions Version 10 Licence Agreement forecast of changes

29 September 2023 at 7:55:07 am

Open the article in a separate window Please read the following carefully to ensure you are fully aware of your rights and obligations under these Terms and Conditions. Timetabling Solutions reserv...

Training Course Terms and Conditions

29 September 2023 at 7:55:07 am

Open the article in a separate window Target Response and Resolution Times   STATUS  RESPONSE TIME TARGET  RESOLUTION TARGET  MAJOR OUTAGE  < 15 minutes  < 2 hours  PARTIAL OUTAGE  < 30 minu...

Service Level Commitment - guidelines for determining the impact and urgency of a submitted ticket

29 September 2023 at 7:55:07 am

Open the article in a separate window We may provide credit to our clients when purchasing our products and/or services (for example, deferred payment), and, as a result, we collect and hold credit ...

Credit Reporting Policy

29 September 2023 at 7:55:07 am

Open the article in a separate window TERMS OF USE: BY CLICKING THE "I ACCEPT" BUTTON DISPLAYED AS PART OF THE ORDERING PROCESS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOV...

Subscription Agreement - Cloud Applications

2 May 2023 at 12:29:18 am

Web Preferences Manager does not import or export Timetabling Solutions V10 data files.   We have a new version under development called Preferences Manager that supports V9 & V10 data, unfortunatel...

WPM: V10 data with Web Preferences Manager

1 September 2021 at 7:43:52 am

If you receive a server error when clicking Add New Preferences in the Student Portal, we recommend checking your Subject Rules in the Manager application. If a Subject Rule is incorrectly format...

WPM: Server Error when clicking Add New Preferences in the Student Portal

6 July 2022 at 7:02:13 am

The Student Group requires a parent signature, on some devices, after the student makes their subject select, the 'Enter Parent Email Address' dialog does not show on the first run through on some de...

WPM: Parent Signature missing for some students - Known issue

17 August 2021 at 11:54:12 pm

When using the Manager application, a server error appears with the title: The MSDTC transaction manager was unable to pull the transaction from the source transaction manager due to communication p...

MSDTC Server Error - randomly appears - Known Issue

3 June 2019 at 5:48:48 am

The concept is, to select Yr 10 Music, the student must have completed Yr9 Music with a C+ or greater 1.  On the Subjects Page, create new subjects for any option that will have a grade prerequisite...

WPM: How to setup selections based on grades

3 June 2019 at 5:49:49 am

The ADScript.zip is a template ASP page that needs to be deployed into an IIS server running on the school’s network which will allow users to authenticate against the internal domain and have a Web...

WPM: Sample ASP page for Simple SSO

3 June 2019 at 5:48:39 am

This allows the Manager to log in on behalf of a student and override their selections.   Subject rules, capped subjects and gender restrictions can be overridden. Minimum and Maximum prefere...

WPM: What does the "Manager Override" do?

21 July 2017 at 4:26:52 am

If you believe your mail server details are correct, we recommend checking the external connection using Telnet. To install Telnet using Command Line:
Open a command prompt window. Click Star...

Unable to Configure Email Server - check if accessible externally

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Troubleshooting and installation issues

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