Product Lifecycle
This policy is designed to inform clients of the length of time Timetabling Solutions provides support for each version of The Timetabler. The Support Lifecycle policy establishes a clear and predictable policy for product support timelines to assist clients with managing their support needs. It also allows information technology planning within their schools to be based on knowledge of the support timelines for Timetabling Solutions products.
The Support Lifecycle has no effect on how long a product can be used; rather the Support Lifecycle outlines how long Timetabling Solutions will provide support for products.
Support Types
- Full Support. Software updates are made available in accordance with the Software License Agreement and the Website Terms of Use Agreement.
- Installation and Technical Support (free for clients with Software Maintenance) is available on a fee for service basis.
- Transfer codes needed to transfer a licence from one machine to another.
- Additional Licenses within a school (free for clients with Software Maintenance) are available for AUD$375.
- Training in “How to Use” the software is also available on a fee for service basis. (Access to the Lesson Library is free for clients with Software Maintenance).
- Limited Support. The last posted update for that version is available for download from the website in accordance with the Websites Terms of Use Agreement and Software License Agreement.
- Transfer codes and Additional Licenses are available.
- Training in "How to Use” the software is limited to phone tutorials and consultations.
- Minimum Support. Transfer codes and Additional Licenses are available.
- No Technical support available.
The Timetabler Version 8.1
|
April 2012
|
Available for Purchase |
Available |
Not Applicable |
Not Applicable |
|
The Timetabler
Version 8
|
April
2011
|
Retired
|
Not Available |
Not Applicable
|
Not Applicable
|
|
The Timetabler
Version 7
Third Edition SP1
|
March/April
2008
|
Retired
|
Not Available
|
Not Applicable
|
Not Applicable
|
|
The Timetabler
Version 7
Third Edition
|
March/April 2007
|
Retired
|
Not Available
|
Not
Available
|
Available
|
|
The Timetabler
Version 7 Second Edition
|
March/April
2006
|
Retired
|
Not Available
|
Not
Available
|
Available
|
|
The Timetabler Version 6
|
July 2002
|
Retired
|
Not Available
|
Not
Available
|
Not
Available
|
|
The Timetabler Version 5
|
March 2001
|
Retired
|
Not Available
|
Not Available
|
Not Available
|
|
The Timetabler Version 4
|
Jan 2000
|
Retired
|
Not Available
|
Not Available
|
Not Available
|
|
The Timetabler Version 3
|
Jan 1999
|
Retired
|
Not Available
|
Not Available
|
Not Available
|
|
The Timetabler Version 2
|
1998
|
Retired
|
Not Available
|
Not Available
|
Not Available
|
|
The Timetabler Version 1
|
1997
|
Retired
|
Not Available
|
Not Available
|
Not Available
|
Timetabling Solutions understands that local laws, market conditions, and requirements for support needs differ around the world. To this end, Timetabling Solutions may offer custom support relationships that go beyond the support phase on a fee for service basis.
Please note: Old versions may not run properly on modern operating systems. Only Version 7 Third Edition Service Pack One (V7TE SP1) and above are able to run on Windows 7.