Product Lifecycle

This policy is designed to inform clients of the length of time Timetabling Solutions provides support for each version of The Timetabler.  The Support Lifecycle policy establishes a clear and predictable policy for product support timelines, to assist clients with managing their support needs, and to allow information technology planning within their schools to be based on knowledge of the support timelines for Timetabling Solutions products.

The Support Lifecycle has no affect on how long a product can be used; rather the Support Lifecycle outlines how long Timetabling Solutions will provide support for products.

Support Types

• Full Support.  Software updates are made available in accordance with the Software License Agreement and the Website Terms of Use Agreement. 
  - Installation and Technical Support (free for clients with Software Maintenance) is available on a fee for service basis.
  - Transfer codes (free for clients with Software Maintenance) needed to transfer a licence from one machine to another are available for AUD$60.
  - Additional Licenses within a school (free for clients with Software Maintenance) are available for AUD$275.
  - Training in “How to Use” the software is also available on a fee for service basis.  (Access to the Lesson Library is free for clients with Software Maintenance).

• Limited Support.  The last posted update for that version is available for download from the website in accordance with the Websites Terms of Use Agreement and Software License Agreement.  Transfer codes and Additional Licenses are available.  Training in "How to Use” the software is limited to phone tutorials and consultations.

• Minimum Support.  Transfer codes and Additional Licenses are available.  No Technical support available.

Product	Release Date	Status	Full Support	Limited Support	Minimum Support
The Timetabler Version 7 Third Edition SP1	March/April 2008	Available for Purchase	Available	Not Applicable	Not Applicable
The Timetabler Version 7 Third Edition	March/April 2007	Retired	Not Applicable	Available	Not Applicable
The Timetabler Version 7 Second Edition	March/April 2006	Retired	Not Applicable	Available	Not Applicable
The Timetabler Version 7	July 2004	Retired	Not Available	Available	Not Applicable
The Timetabler Version 6	July 2002	Retired	Not Available	Not Available	Not Available
The Timetabler Version 5	Mar 2001	Retired	Not Available	Not Available	Not Available
The Timetabler Version 4	Jan 2000	Retired	Not Available	Not Available	Not Available
The Timetabler Version 3	Jan 1999	Retired	Not Available	Not Available	Not Available
The Timetabler Version 2	1998	Retired	Not Available	Not Available	Not Available
The Timetabler Version 1	1997	Retired	Not Available	Not Available	Not Available
The Timetabler - DOS  V1 to V7	1984 -1996	Retired	Not Available	Not Available	Not Available

Timetabling Solutions understands that local laws, market conditions, and requirements for support needs differ around the world.  To this end, Timetabling Solutions may offer custom support relationships that go beyond the support phase on a fee for service basis.

Please note:  Old versions may not run properly on modern operating systems.  Only Version 7, Version 7 Second Edition (V7SE), Version 7 Third Edition (V7TE) and Version 7 Third Edition Service Pack One (V7TE SP1) are guaranteed to run on XP SP1 or SP2.